FAQ

  • Flood Damage

    • Is it safe to stay in the building if there’s standing water?

      No. Standing water may contain electrical hazards, structural damage, or contaminants. Leave the area until it’s been assessed by professionals.

    • Should I try to turn off the power?
      Only if it is safe to do so and the breaker panel is not near water. Otherwise, wait for a professional or utility company to shut it off.
    • Who should I call after I discover flooding?
      Contact a licensed water damage restoration company immediately. Also notify your insurance provider to begin the claims process.
    • Can I start removing the water myself?
      Small amounts of water can be mopped or wet-vacuumed if safe, but larger flooding or contaminated water (like sewage) should be handled by professionals.
    • Should I take photos or videos of the damage?
      Yes. Document the extent of the damage before cleanup for insurance purposes, including affected belongings, walls, and flooring.
    • How soon should I begin water damage restoration?
      As soon as possible—ideally within 24–48 hours—to prevent mold growth and worsening structural damage.
    • Will my insurance cover flooding?
      It depends on your policy. Most standard homeowners insurance policies do not cover flood damage unless you have a separate flood policy.
    • What items should I remove first?
      Remove essential documents, valuables, electronics (if safe), and sentimental items. Prioritize anything that can be quickly dried or saved.
    • Is floodwater dangerous?
      Yes. Floodwater may contain sewage, chemicals, or debris. Avoid contact and always wear protective gear or wait for professionals to handle cleanup.

  • General

    • What causes water damage?
      Water damage can be caused by a variety of different things. Common causes include flooding, leaky pipes or roofs, and sewage backup.
    • Is sewage backup really that bad?
      Yes! Sewage backup can be loaded with bacteria, viruses, parasites, and other undesirable materials. Contact a professional immediately if you have sewage issues in your home.
    • How do I know if I have mold in my home?
      Mold can be difficult to detect in any building, but it is a common problem. Some of the signs of mold include a musty smell, visible mold growth, moist areas in the home, and areas with high condensation. People in the household may also exhibit reactions to mold growth, such as sneezing and a runny nose.
    • If I think my house may have mold, what should I do?
      If you suspect you may have mold in your home, ordering a mold inspection is a good way to find out for sure. See our Mold page for additional details.
    • Can water damage cause serious issues in my home?
      Water damage may seem a low cause for concern, but it can wreak havoc on the structure of your house if left unchecked. Rot, structural damage, and mold buildup are just some of the issues that can arise from water in the home.
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